Refund and Returns Policy for Strickland Golf Carts

Thank you for shopping at Strickland Golf Carts. We take great pride in the quality and craftsmanship of our products, including golf carts, motorbikes, UTVs, ATVs, and go-karts. Your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, our refund and returns policy outlines the steps and procedures to ensure a smooth transaction.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In the original packaging.
  • Accompanied by the receipt or proof of purchase.

Please note, customized or personalized items may not be eligible for return due to the nature of these products. However, if the product is defective or does not match the description provided, exceptions may be made at our discretion.

Non-Returnable Items

Certain types of items cannot be returned, such as:

  • Customized or personalized items
  • Sale items (only regular priced items may be refunded)
  • Products that have been used or altered

Please contact us if you have questions or concerns about your specific item.

Process for Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@stricklandgolfcarts.com or call us at +1 (252) 226-0757 to notify us of the return. Please provide your order number and the reason for the return.
  2. Return Authorization: We will provide you with a Return Authorization Number (RAN) and return shipping instructions. Please note that returns without a RAN may not be accepted.
  3. Ship the Product: Pack the item securely in its original packaging and include your proof of purchase. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  4. Receive Your Refund: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Extended Refund and Returns Policy for Strickland Golf Carts

Detailed Return Process

Step-by-Step Guide:

  1. Verification of Purchase: Ensure you have the receipt or proof of purchase. This is crucial for verifying the item’s eligibility for return.
  2. Condition Check: Before returning, check that the item is in unused condition and in its original packaging. This includes all manuals, parts, and accessories that came with the product.
  3. Contact Customer Service: Reach out to our team via email at info@stricklandgolfcarts.com or call us at +1 ‪(860) 800-2135‬. Provide a detailed explanation of the reason for the return and any photos if the item is damaged or defective.
  4. Return Authorization Number (RAN): We will assess your return request and, if approved, provide you with a RAN. This number is essential for processing your return and must be clearly marked on the return shipping label.
  5. Packing and Shipping: Pack the item securely, ensuring it’s well-protected during transit. Include all original paperwork. You will be informed of the designated shipping address and any specific shipping instructions.
  6. Return Shipping: You are responsible for the return shipping costs unless the item is defective or the return is due to our error. We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.

Restocking Fee

  • A restocking fee of 10% may apply to some returned items. This fee covers the cost of processing returns and restocking items. You will be notified if a restocking fee applies to your return.

Refund Processing

  • Timing: Once we receive and inspect your return, we will send you an email notification. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-14 business days.
  • Partial Refunds: In certain cases, only partial refunds are granted. This can occur for items not in their original condition, items that are damaged or missing parts not due to our error, and items returned more than 30 days after delivery.

Exchanges

We understand that sometimes a product may not meet your expectations or may arrive damaged. In such cases, we’re more than happy to facilitate an exchange for the same item. Contact us immediately if you need to exchange a defective or damaged item.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’d receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Contact Information for Returns and Refunds

For any queries or further clarification regarding our Refund and Returns Policy, please do not hesitate to get in touch with our customer support team. We’re here to ensure your satisfaction and assist with any concerns you might have.

At Strickland Golf Carts, we value your business and are committed to ensuring that your experience with us is transparent, fair, and satisfying. Thank you for choosing us for your golf carts, motorbikes, UTVs, ATVs, and go-karts needs.

Exchanges

If your product is defective or damaged, we are happy to exchange it for the same item. Please contact us to begin the exchange process.

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

We are committed to ensuring your satisfaction with every purchase you make with us. Thank you for choosing Strickland Golf Carts.